Contact information
Contact Us
If you have any questions regarding our moissanite gradings, lab-diamond specifications, ring size conversions, custom settings, order status, shipping, or returns, please contact our customer concierge team. We aim to respond to all inquiries within 24 to 48 business hours.
| Store Name: | Carat Spark |
| Website: | caratspark.shop |
| Email: | support@caratspark.shop |
| Phone: | +61 426 185 381 |
| Business Address: | 50A Fifth Avenue, Shoalwater, WA 6169, Australia |
| Support Hours: | Monday to Friday: 9:00 AM – 5:00 PM (AWST) |
Important Note: The physical address listed above is for corporate administrative operations only. For vault security and transit insurance reasons, please do not dispatch returned fine jewelry parcels to this address without obtaining an authorized return vault address, an RMA document, and secure transit packaging instructions from our support team first.